How do I create the DxDiag and MSInfo files?

At times, our technical support department needs to see some diagnostics information about your computer in order to help you solve a problem. You should always include the

DxDiag and MSInfo files as attach files.

To obtain the systems diagnostic files, follow the instructions below:

Important Note: Please reboot your system prior to creating the dxdiag and msinfo files.

  1. Click on Start.
  2. Click on Run.
  3. Type in DXDIAG and press Enter or click OK, this will open the DirectX diagnostic tool. Run the DirectDraw, Direct3D and DirectSound tests found under the Display and Sound tabs before creating the dxdiag.txt file.
  4. Click on the Save All Information Button (save this file to your windows desktop and name it dxdiag).
  5. Click on the More Help tab and open the Microsoft system information tool (MSInfo).
  6. Click on File and choose Export (save this file to your windows desktop as a text file and name it MSInfo). Please make sure to save this file as a .txt file and NOT as a .nfo file.
  7. Attach the dxdiag.txt and msinfo.txt files to a reply to this email.

*Special MSinfo Instructions for Windows 2000 users:

  1. Create your dxdiag.txt file as explained above
  2. Now choose the More Help tab
  3. Click the MSInfo button
  4. Important! - Be sure to highlight the System Information in the top left
  5. Go to the Action menu; choose All Tasks, Save As Text File
  6. Save the file to your Desktop and name the file msinfo.txt.
  7. Attach this msinfo.txt file and the dxdiag.txt file to your reply email