Please fill in the fields below and select your issue to submit your ticket.

  • Mandatory fields have a Gold background with red border
  • optional fields have a white background.

 
Account name
Email
First name
Last name
Select your issue
Avatar name
Operating system
Please describe your issue as accurately as you can,
and mention how often this issue shows up.
We need additional information about your connection to DnL.
Please send us the following information:
(detailed description of the issue, what, when, how...)
Network card
Firewall (if any)
Name and model of your modem/router (if any)
Connection type  
 
 
Traceroute [?]
Please describe the issue you encountered
with as many details as possible.
Mention how often you can reproduce the issue,
and the steps you use to reproduce it.
Graphics card driver version [?]
Graphics card model [?]
Sound card model [?]
What happened?
The number displayed in the latency bar [?]
Time and date of the issue
Your country
Your character location
Your Internet provider
Your IP address
   
Please describe your issue as accurately as you can,
and mention how often this issue shows up.
Graphics driver version
Graphics card model
Sound card model
Account and billing issue
Please explain your issue as accurately as you can.
In-game issue
If you cannot find the answer to your problem here,
please explain your issue as accurately as you can.
Please explain your issue as accurately as you can and give the frequence of occurences and the steps to reproduce this issue.

In order to assist you, we need information about your system.

Please send us your Dxdiag and Msinfo files.

Dxdiag [?]
MSInfo [?]